These Terms of Service ("Terms") govern your access to and use of The Roster Method, an online talent management training program operated by OVO Talent LLC ("Company," "we," "us," or "our"). By applying, enrolling, or accessing any part of the Program, you agree to be bound by these Terms in full. If you do not agree, do not enroll or access the Program.

1. Enrollment and Access

Eligibility and Accuracy

You must be at least 18 years of age to enroll. You must provide truthful, accurate, and complete information during your application, Strategy Call, and enrollment. The Company reserves the right to reject or revoke enrollment based on false, misleading, or incomplete information.

Program Access

Upon confirmed payment, you will receive access to The Roster Method program, including course content delivered via our designated learning platform, community features, and coaching sessions as outlined in the offer purchased at the time of checkout. Access duration and level are determined by the specific offer purchased.

Company’s Right to Modify

The Company reserves the right to update, improve, or modify the Program at any time, including but not limited to:

• Updating or replacing module content

• Adding or removing live coaching calls or group sessions

• Adjusting deliverables, tools, or templates

• Changing the schedule or format of live sessions

• Updating the course delivery platform or community platform

Such changes are made to improve the Program and do not constitute grounds for a refund.

2. Program Deliverables

Curriculum

The Roster Method is a structured, multi-phase curriculum covering talent management fundamentals, including but not limited to: talent scouting and signing, brand deal negotiation, roster management, content strategy, client fulfillment, business operations, and scaling systems. The number of modules, phases, and structure of the curriculum may be updated from time to time at the Company’s discretion. All core content is pre-recorded and delivered through our designated learning platform.

Live Coaching

The Program may include live group coaching sessions such as group coaching calls, deal review sessions, Q&A sessions, and other formats as determined by the Company. The specific sessions offered, their names, frequency, and schedule may change at the Company’s discretion.

Live sessions are conducted via video conferencing (or equivalent platform) and may be recorded for the benefit of enrolled participants.

Community Access

Enrolled participants receive access to our private online community for peer networking, discussion, and support. Opportunities shared by community members are not Program deliverables and are not guaranteed by the Company.

Tools and Templates

The Program may include scripts, outreach templates, negotiation frameworks, SOPs, and other resources. These are provided as educational tools and are subject to change or update.

3. Certified Talent Director (CTD™) Credential

Credential Issuance

Upon successful completion of all Program requirements — including completion of all required phases of the curriculum and satisfaction of any applicable assessment criteria — graduates are eligible to receive the Certified Talent Director (CTD™) designation. This credential is issued by The National Talent Board, a separate entity from OVO Talent LLC.

Credential Deliverables

• Digital badge verifiable online through the designated credential platform

• Physical charter containing your official credential documentation and accompanying materials (if applicable)

• Public verification through The National Talent Board’s verification portal

Credential Maintenance

The CTD™ credential is subject to the policies of The National Talent Board, including but not limited to:

• Adherence to the Code of Ethics

• Recertification requirements (continuing education hours and renewal fee on a biennial cycle)

• The National Talent Board reserves the right to revoke the credential for violations of the Code of Ethics or failure to meet renewal requirements

No Guarantee of Employment or Placement

The CTD™ credential signifies completion of an educational program and demonstrated competency. It does not guarantee employment, job placement, client acquisition, or specific income. The credential is an educational designation, not a government-issued license.

4. No Financial or Performance Guarantees

The Roster Method is an educational program. Your results depend entirely on your individual effort, consistency, quality of work, communication skills, market conditions, and factors beyond the Company’s control.

The Company does NOT guarantee:

• Income, revenue, sales, or ROI of any kind

• Client or talent acquisition

• Brand deal placements or retainer agreements

• Specific follower growth or social media performance

• Platform approvals, verifications, or eligibility

• Any specific business, financial, or performance outcome

Any income figures, case studies, or testimonials referenced in our marketing materials represent individual results and are not typical. They are shared for illustrative purposes only and should not be interpreted as a guarantee of similar outcomes.

5. Intellectual Property

All Program content — including but not limited to video lessons, written materials, templates, scripts, frameworks, SOPs, community content created by the Company, and the CTD™ curriculum — is the intellectual property of OVO Talent LLC and/or The National Talent Board, as applicable.

Upon enrollment, you are granted a limited, revocable, non-transferable license to view and use the Program content for your personal educational use only.

You may NOT:

• Share, distribute, or resell any Program content or login credentials

• Record, screenshot, or reproduce any Program materials without written consent

• Publish or post any internal resources, templates, or proprietary frameworks

• Create a competing offer, course, or credential using Program materials or methodology

• Share access with any person not enrolled in the Program

Violations of this section will result in immediate termination of access and may result in legal action.

6. Payments, Refunds, and Chargebacks

Payment Terms

Full Program fees are due as agreed at the time of purchase, whether paid in full or via an approved payment plan. Pricing and payment plan options are as presented at the time of enrollment and may be updated from time to time. If you select a payment plan, you authorize our payment processor to collect scheduled payments on the agreed dates. Failure to complete payment plan installments does not relieve you of the obligation to pay the full Program fee.

Refund Policy

All sales are final unless otherwise stated in a separate written refund policy provided at the time of purchase.

Refunds will not be issued for:

• Perceived lack of results or dissatisfaction with outcomes

• Inability to complete the Program due to personal circumstances

• Platform changes, technical issues with third-party services, or factors outside our control

• Failure to receive non-guaranteed bonus opportunities

• Changes in personal circumstances, availability, or interest

Chargebacks

Initiating a chargeback or payment dispute after receiving Program access constitutes a breach of these Terms. In the event of a chargeback, the Company may present evidence including but not limited to login records, IP logs, support interactions, coaching call attendance, download history, and access logs to dispute the claim. You agree to attempt to resolve any billing concerns directly with the Company at roster@alexgunnar.com before initiating a chargeback with your financial institution.

7. Communication and Support

By enrolling, you consent to receive communications from the Company via email, SMS, and phone related to your enrollment, Program delivery, coaching sessions, and support. You may opt out of marketing communications at any time (see our Privacy Policy).

Support response times vary and are not guaranteed. The Company will make reasonable efforts to respond to inquiries in a timely manner. Missed coaching calls or delayed support responses do not constitute a failure to deliver the Program.

8. Platform, Industry, and Third-Party Risk

The Roster Method teaches strategies that involve third-party platforms including but not limited to Instagram, TikTok, YouTube, brand partnership platforms, and other social media or business tools. These platforms control their own algorithms, policies, terms of service, and approval processes.

The Company does not control these platforms. Platform policy changes, account restrictions, algorithm shifts, or any actions taken by third-party platforms are not the responsibility of the Company and do not constitute grounds for a refund.

9. Suspension or Termination

The Company reserves the right to suspend or terminate your Program access, without refund, for any of the following:

• Abusive, disruptive, or disrespectful behavior toward staff, coaches, or community members

• Sharing, distributing, or reselling Program content or credentials

• Encouraging or assisting others in initiating chargebacks

• Misrepresentation of your identity, qualifications, or relationship with the Company

• Misuse of the CTD™ credential or The National Talent Board branding

• Violation of any provision of these Terms

10. Media Release

By enrolling, you grant the Company permission to use any voluntarily shared testimonials, results, screenshots, reviews, and feedback for marketing and promotional purposes across our websites, social media, advertising, and sales materials. This includes but is not limited to text testimonials, video testimonials, social media posts, and income/results screenshots.

You may revoke this permission at any time by submitting a written request to roster@alexgunnar.com. Revocation applies prospectively and does not require removal of previously published materials, though the Company will make reasonable efforts to accommodate removal requests.

11. Limitation of Liability

To the maximum extent permitted by law, OVO Talent LLC, its owners, officers, employees, coaches, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Program, including but not limited to loss of revenue, lost profits, loss of business, or loss of data.

The Company’s total aggregate liability to you for any claims arising under these Terms shall not exceed the total amount you paid for the Program.

12. Indemnification

You agree to indemnify, defend, and hold harmless OVO Talent LLC, its owners, officers, employees, coaches, contractors, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your breach of these Terms, your use of the Program, or your business activities conducted as a result of your participation in the Program.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or the Program shall be resolved through binding arbitration in the State of California, conducted in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs and attorneys’ fees unless the arbitrator determines otherwise.

You agree that any proceedings will be conducted on an individual basis only and not as a class action or representative proceeding.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any written agreements provided at the time of enrollment, constitute the entire agreement between you and OVO Talent LLC regarding the Program and supersede all prior or contemporaneous agreements, understandings, or representations.

16. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

OVO Talent LLC

d/b/a The Roster Method

Email: roster@alexgunnar.com

Website: rostermethod.com

Last updated: March 5, 2026